Welcome to Rihla. By accessing our website, making a reservation, or staying at our property, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before completing your booking.
1. Booking & Reservation Policy
- Age Requirement: The primary guest making the reservation must be at least 21 years of age and hold a valid government-issued ID (National ID or Passport).
- Booking Confirmation: All bookings made through our website are considered Pending until full payment is processed. Your reservation is officially Confirmed only upon successful receipt of payment and issuance of a booking confirmation email.
- Accuracy of Information: Guests must provide accurate personal details, including a valid mobile number (for WhatsApp/SMS notifications) and email address.
2. Rates & Payment
- Currency: All prices listed on this website are in Omani Rial (OMR).
- Payment Methods: We accept online payments through credit/debit cards (via our authorized local payment gateway) and direct bank transfers.
- Taxes & Fees: Total prices displayed during checkout include all applicable property charges, unless explicitly stated otherwise.
3. Check-In & Check-Out
- Standard Check-In: 3:00 PM
- Standard Check-Out: 12:00 PM (Noon)
- Late Check-Out: Requests for late check-out must be arranged in advance and are subject to availability and additional fees.
4. Cancellation & Refund Policy
- Standard Cancellations: Cancellations made 7 days or more prior to the check-in date are eligible for a full refund (minus any non-refundable payment gateway processing fees).
- Late Cancellations: Cancellations made within less than 7 days of the check-in date, or “no-shows,” are non-refundable.
- Refund Processing: Approved refunds will be processed back to the original payment method within 7–14 business days.
5. House Rules & Guest Responsibilities
- Occupancy Limits: The total number of guests staying at the villa must not exceed the maximum capacity specified in your booking confirmation. Unregistered guests are not permitted overnight.
- Property Care: Guests are expected to treat the property and its amenities (including private pools, furniture, and landscaping) with respect. Any damages caused during the stay will be charged to the primary guest.
- Local Laws & Respect: Guests must adhere to the local laws and cultural norms of the Sultanate of Oman. Loud music, disruptive parties, or illegal activities are strictly prohibited.
6. Limitation of Liability
- Personal Belongings: Rihla is not responsible for any loss, theft, or damage to personal belongings during your stay. We advise guests to secure their valuables.
- Injuries & Accidents: Guests use the villa facilities (including swimming pools, outdoor areas, and amenities) at their own risk. Rihla is not liable for injuries, accidents, or illnesses occurring on the property.
7. Force Majeure
Rihla shall not be held liable for any failure or delay in performing its obligations under these terms if such failure arises from circumstances beyond reasonable control, including natural disasters, extreme weather events, governmental restrictions, or civil disturbances.
8. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
- WhatsApp / Phone: +968 9190 9494
- Email:
support@rihla.om - Location: Sultanate of Oman
